With global service network, SZMZ provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service. Technical Support SZMZ service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold bySZMZ . Spare Parts Support SZMZ and its subsidiaries have enough spare parts inventory for all products for at least 5 years after production is officially stopped. Training SZMZ and its subsidiaries provide different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. We have various types of course: web-based, on-site or internal, scheduled and on demand. Field Service SZMZ service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request. *Field service may be provided by authorizedSZMZ service providers. The type of field services provided in different regions may vary according to local service providers. Upgrade SZMZ has various upgrade solutions as an added-value service to meet customer’s requirements for function, application or performance. *Upgrade may not be applicable for some models. Warranty Extension SZMZ offers a warranty extension program to distributors to help control service costs and share risk of investment.  *Warranty extension program may not be applicable for some models or modules. regarding price and other detailed information, please contact theSZMZ international service department or local subsidiary. Warranty Obligation . SZMZ's obligation under this warranty is limited to repair or replace any main units or  parts  free from all defects or deficiency in design,material,workmanship. . For Distribute,free maintenance is limited to replace parts free charge.  . For Direct sale,free maintenance mean that replace parts free or repair parts returned from customer free or free-site repair. . The warranty period of replace parts under warranty lasts only to the warranty period of original main unit. The warranty period of replace accessories under warranty lasts only to the warranty period of original accessories. Warranty  Exemptions SZMZ ’s obligation or liability under this warranty does not include any transportation or other charges or liability for direct,indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved bySZMZ or repairs by people other thanSZMZ authorized personnel. This warranty shall not extend to: . Malfunction or damage caused by improper use or man-made failure. . Malfunction or damage caused by unstable or out-of-range power input. . Malfunction or damage caused by force majeure such as fire and earthquake. . Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people. . Malfunction or damage caused by use of parts or accessories not approved by Mindray 。 . Malfunction of the instrument or part whose serial number is not legible enough. . Others not caused by instrument or part itself.  Service Contract SZMZ and its subsidiaries offer a multiform service contract to customers. Please contact your local subsidiary for details. On Demand Service SZMZ and its subsidiaries provide an on demand service to customers and distributors by agreement.

Statements SZMZ warrants to the original motherboard, the equipment will be free from defects or deficiency in design, material, and workmanship for a period set forth below, provided that customer has completed and fed back the Product registration Card. To obtain service under warranty, contact the Distributor from which you originally purchased this product.If the performance issue is not handled to your satisfaction, please contact SZMZ Customer Service. If you have a specific contract with SZMZ, contact SZMZ Customer Service directly. SZMZ's obligation under this warranty is limited to repair or replace, at SZMZ's option, any parts returned from the purchaser. SZMZ will not be responsible for any incidental, special, or consequential loss(es), damage, or expense directly or indirectly arising from the use of this product. The warranty shall become null and void for any equipment that: 1. has been subjected to misuse, negligence, abuse, accident or force majeure; 2. has been impaired by modification or repaired by anyone other than SZMZ Service Representative or an authorized SZMZ representative; 3. has had the original SZMZ serial number label or product identification markings altered or removed; 4. has had any non-standard accessory attachments affixed, or modifications made. Thank you for purchasing SZMZ products. We are a professional, high-tech, and highly experienced company, providing both standard products and custom design services for industrial/embedded motherboards and turn-key computing systems for qualifying OEMs.  Our custom/ODM design process is proven and process oriented. We make it incredibly easy for customers to engage with reasonable NREs and project size requirements. Our goal for every ODM engagement is not only meeting your specification, but reducing your design time, design cost, and design risk. Please scroll below for more details on how we can be the ODM partner you have been looking for.

Training and skills development have become essential ingredients in ensuring the efficiency of service staff. Our mission at SZMZ Service Education is to give our distributors the opportunity to gain the knowledge and skills needed in order to to optimize equipment maintenance, repair, and end-user support. Our service training can be offered in English, French, Spanish, German, Italian and in many cases, other European languages as well. Contact your regional coordinator via "contact us" for information. Course Format Classroom Training SZMZ 's service department provides face-to-face training, which is free of charge to distributors at Headquarters and overseas offices every month. This includes clinical applications, products and features, technical service and our company process. Technical news, latest software, technique upgrade and repair experience will also be provided during the training process. On-site Training SZMZ on site training takes place at end-users sites with annual, world-wide visits. Cloud Learning Cloud learning is SZMZ's on-line training platform with various materials, such as PPT, Video, audio and so on.